top of page

Frequently Asked Questions


How do I place an order using a promo code?

Simply select the desired product and quantity. At checkout, you will find a field to enter the promo code.  We keep things as simple as possible. Upon purchase you will get an oder confirmation. In the meantime, you can brag to friends about how excited you are for your order to arrive! 

Can I add a gift note to my order?

Yes!  Tell us what you want to say at check out and we will include a perfectly crafted note in your package.

Do you offer gift cards?

Great question! Gift cards are coming soon!

Do you offer gift cards?

Great question! Gift cards are coming soon!

How can I edit an order once placed?

Send us an email as soon as you can! As a small company, we do our best to meet practical concerns (as long as the timing as right) and your particular order is not "in progress". Hurry!  send an email to  


How soon can I expect my package?

All products are made fresh and to order. There is a 2-3 business day processing window on all orders, but usually process faster. Once processed, please allow 5-7 day for mailing via Fedex or USPS standard shipping. 

Do you offer express shipping?

Yes. While there is still a 2-3 day window to process orders on our end, we will expedite orders for 15.99 with Fedex 2-day shipping. 

Do you accept returns & refunds?

Please contact us to help us understand your needs. We are happy to provide a one time product exchange or full refund. 

My product was damaged during shipping, what should I do?

Oh no!  This is always the worst.  While we can't control shipping/handling mishaps, we can help you with a replacement. Please send an email to


Where are Mossy Bossy Sea Moss products from?

All sea moss is sourced in the Caribbean and products are hand crafted in New York City. 

Is sea moss safe for everyone?

This product as well as statements listed on the container have not been evaluated by the Food & Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing or being treated for any medical condition, consult your doctor before use. Discontinue use and consult a doctor if any adverse reaction occurs.​

Can I sell Mossy Bossy products from my brick and mortar store or website?

We fell in love with the concept of collaboration a long time ago! Let's discuss your ideas!  Please send an email to 

bottom of page